Terms of service

Last updated: 12 November 2026

1. About us

EDIT Furniture is operated by White Circle Edit, trading as EDIT Furniture.

Business correspondence address: C/O Digi Accountancy Ltd, Sun House, 2-4 Little Peter, Manchester, United Kingdom, M15 4PS.

Email: info@whitecircleedit.co.uk. Website: www.edit-furniture.co.uk.

These terms apply to consumer purchases through our retail website. Nothing in these terms limits your statutory rights. Please contact us before sending goods to the correspondence address, as returns may need to go to a different location.

2. Placing an order

Please check your product, colour, size, quantity and delivery details before completing checkout. You can correct errors before submitting your order. Orders and these terms are in English.

We will email an acknowledgement after checkout. Your order is accepted when we send an email confirming acceptance or dispatch, whichever happens first. If we cannot accept an order, for example because an item is unavailable or payment cannot be authorised, we will notify you and promptly refund any payment taken for that item.

If we identify a price or description error before acceptance, we will explain the correction and ask whether you wish to proceed or cancel. We will not charge an increased price without your agreement. Once an order is accepted, we will not change the agreed price unilaterally.

3. Products and pricing

Retail prices are in pounds sterling and include VAT and standard UK delivery. Any optional services and their charges will be explained before purchase and require your agreement. Payment methods available are shown at checkout.

Please read the product description, dimensions and selected options carefully. Colours may appear differently on different screens, and natural materials can have variations in grain and tone. These variations do not remove your right to receive goods that match their description and are of satisfactory quality. Only items expressly included in the product description form part of your purchase.

4. Delivery

We deliver within the United Kingdom only. Delivery arrangements and estimated times depend on the product. Unless a different delivery period has been agreed with you, we will deliver without undue delay and within 30 days of accepting your order.

Items in an order may arrive separately. Please check dimensions and access through doorways, stairs and lifts before ordering and tell us about any relevant restrictions. Our Shipping Policy explains our delivery arrangements.

If delivery is delayed, we will contact you. Your legal rights to set a reasonable additional delivery deadline or, where applicable, cancel immediately and receive a refund are unaffected. Goods remain our responsibility until they are delivered into your physical possession or that of a person you nominate, other than the carrier. Different rules may apply if you independently appoint a carrier we did not offer.

5. Cancelling and returning an order

For most online purchases, you may cancel from placing your order until 14 days after the day you or your nominated recipient receives the goods. Where one order is delivered in separate parts, this period normally runs from receipt of the last item. Tell us clearly by email or our contact page. You do not need a reason or our approval to exercise this right.

Unless we offer collection, return the goods within 14 days of notifying us. Contact us promptly for the correct return address. Original packaging is helpful but is not a condition of your statutory rights.

You pay direct change-of-mind return costs only where we provided the required information before purchase, including the cost or a reasonable estimate for goods that cannot normally be returned by post. Otherwise we bear those costs. We do not charge statutory cancellation administration or restocking fees. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to inspect the goods.

We refund without undue delay and within 14 days of receiving the goods or evidence of return, whichever is earlier. Where we have offered collection, or no goods have been supplied, we refund within 14 days of cancellation. Refunds use the original payment method unless otherwise expressly agreed, without a refund fee. Cancelling the whole order includes a refund of standard outbound delivery charges paid. We do not deduct a hidden delivery charge where delivery was included in the price.

The cancellation right does not apply to goods made to your specifications or clearly personalised, where this exception applies and was explained before purchase. Simply ordering an item from a supplier does not make it exempt. Faulty-goods rights remain.

See our Returns and Refunds Policy for full details and an optional cancellation template.

6. Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. Contact us if something is wrong. Photos and prompt reporting help us resolve problems, but signing for delivery, missing packaging or failing to report within a short deadline does not remove your statutory rights.

You normally have a 30-day short-term right to reject faulty or misdescribed goods. After that, rights to repair or replacement, and in appropriate cases a price reduction or refund, apply. We bear the reasonable return costs for faulty or incorrectly supplied goods. Your remedy does not depend on our supplier reimbursing us.

7. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Nothing in these terms excludes or restricts your consumer rights.

8. Privacy and website use

Our Privacy Policy explains how we handle personal information. Please keep account details secure and do not misuse the website, introduce malicious software or attempt unauthorised access. Our content and branding belong to us or our licensors; you may save or print these terms and order information for your records.

9. Questions and complaints

Email info@whitecircleedit.co.uk with your order number and details of your query or complaint. We will review the issue and work with you to resolve it. You may also write to our business correspondence address above.

10. Applicable law and changes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the mandatory consumer protections applicable where you live and may bring proceedings in your local courts. Nothing requires you to use a court that would deprive you of your legal rights.

We may update these terms for future orders. The version applicable when your order was placed will continue to apply to that order. Business purchases are subject to the terms agreed for those purchases; a trade account alone does not remove rights when buying as a consumer.