Returns & Refunds

Returns and refunds

Last updated: 10 November 2026

This policy applies to purchases made as a consumer from EDIT Furniture. If something is not right, please contact info@whitecircleedit.co.uk with your order number and we will help. Your statutory rights are not affected.

Changing your mind

For most online purchases, you can cancel from the time you place your order until 14 days after the day you, or someone you nominate other than the carrier, receives the goods. Where goods in one order are delivered separately, the period normally runs from receipt of the last item.

Tell us clearly that you wish to cancel by emailing us or using our contact page. You do not need to give a reason or wait for approval to exercise your right to cancel. Unless we have offered to collect the goods, send them back without undue delay and within 14 days after telling us you are cancelling.

Arranging your return

Some items are delivered directly by our supply partners. Please contact EDIT before dispatching your return so we can promptly provide the correct return address and discuss suitable transport or collection. Different items may need to go to different locations. Please do not assume the sender address on the packaging is the correct return address. EDIT remains your contact throughout the process.

Please package items securely, including all supplied parts and accessories. Keep the original packaging where possible, but original packaging is not a condition of your statutory rights. Keep evidence of dispatch if you arrange the return yourself.

Return costs

For a change-of-mind return, you are responsible for the direct return transport cost only where we informed you of this before you placed your order. For furniture or other goods that cannot normally be returned by post, we must also provide the return cost, or a reasonable estimate where it cannot be calculated in advance, before purchase. Where we have not provided the required information, EDIT will bear the return cost.

If we arrange a chargeable collection, we will explain the direct cost and obtain your agreement. We do not charge a restocking or administration fee for statutory cancellation. For faulty, damaged or incorrectly supplied goods, we will arrange collection at our expense or reimburse reasonable agreed return costs; your statutory entitlement to reasonable return costs is unaffected.

Condition of returned goods

You may inspect goods as you reasonably would in a shop. We may make a lawful deduction for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Assembly or use does not automatically remove your cancellation rights, but handling beyond necessary inspection may reduce the refund. We will explain any deduction. This does not restrict your rights where goods are faulty or not as described.

Refunds

For a statutory cancellation where we have not offered collection, we will refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you sent them back, whichever is earlier. If we have offered to collect the goods, or no goods have been supplied, we will refund within 14 days of being told you are cancelling.

Refunds are made to your original payment method unless you expressly agree otherwise, without a refund fee. When you cancel the whole order, we refund any standard outbound delivery charge paid. An upgrade above standard delivery need not be refunded for a change of mind. Where standard delivery was included in the price, we do not deduct a hidden outbound delivery charge.

Faulty, damaged or incorrect items

Please contact us as soon as you notice a problem. Photos of the item and packaging, where possible, help us resolve it. Reporting damage promptly is helpful, but a short reporting deadline, missing packaging or signing for delivery does not remove your statutory rights.

You normally have a short-term right to reject faulty or misdescribed goods within 30 days of delivery and receive a full refund. After that, you will usually be entitled to a repair or replacement at no cost; further rights to a price reduction or refund may apply if this fails or cannot be provided within a reasonable time and without significant inconvenience. Once we agree you are entitled to a refund for rejected faulty goods, we will refund without undue delay and within 14 days. Your remedy is not dependent on our supplier issuing us a credit.

Personalised and bespoke items

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. We will identify this before purchase where applicable. An item is not automatically excluded simply because it is ordered from a supplier or described as made to order. Your rights for faulty or misdescribed goods remain.

Business and trade orders

Purchases made wholly or mainly for business purposes, including genuine EDIT Contract trade purchases, are governed by the terms agreed for that order and applicable law. The consumer change-of-mind provisions above do not automatically apply. Please contact us to discuss a business return. A trade account alone does not remove rights you have when buying as a consumer.